Bilingual Call Center Representative (Khmer)
Los Angeles, CA 90027 US
Are you bilingual in Khmer and enjoy helping patients over the phone? Would you like to work in a fast-paced environment with a well-established group? This organization is a leader in medical and wellness services through the community. This Healthcare Center is seeking a Telephone Operator Specialist for their Los Angeles clinic. The ideal candidate is extremely focused on the well-being and servicing of their patients. Excellent team environment for employees, with strong health benefits.
DUTIES AS A TELEPHONE OPERATOR SPECIALIST:
Answers in bound calls for all primary care clinic appointment lines, retrieves messages and follows up with appropriate actions for all outbound calls.
Maintain and update any information flow chart, log reasons for call to serve as data for demand studies. Prepares and maintains log of telephone calls received and transferred to reflect number of telephone calls received and distribution of telephone calls to individuals/departments
Performs cancellation, reminder and reschedule telephone calls to patients and various clerical/front desk duties as assigned. Interacts with Providers, Triage Nurse patient s family members.
Screens telephone calls, ensure message are routing to the correct personnel, modify individual voicemail s in correspondence to the automated system at least once a week as appropriate.
1-year minimum working experience in a Community Based Organization or Customer Service.
Proficiency in written and verbal English and exceptional customer service skills.
Individuals should be familiar with multicultural settings, display sensitivity to multicultural issues, and communicate effectively.
Bilingual in Khmer dialect required!
If you are professional Telephone Operator Specialist, good with details and enjoy truly helping patients, then apply in minutes through our website at www.medicalprofessionals.com/career-seekers. During the process you will be asked to upload your most current professional resume. This is a temp-to hire position and is paying up to $19/hour based on experience.