Bilingual Patient Advocate/ Customer Service Rep

Austin, TX 78748

Employment Type: Contract Job Category: Medical Customer Service Job Number: 46571 Pay Rate: 15
Have a passion for people and healthcare? Would you like to work for a company in Central Texas that has a history of successfully supporting its members and employees? Immediate openings available for Patient Advocates to assist in inbound call center. Fun environment with staff events, employee performance recognition programs, promotion potential in a variety of departments, and amazing benefits!
What will I be doing?
Answering incoming calls
Answering customer inquiries and assisting members as needed
Verifying eligibility
Providing members information for benefits and eligibility
Updating patient demographics
Calling members to gather additional or missing information
Maintain member satisfaction and retention
Special Talents:
Incredible Listening skills, while maintaining phone talk time
Excellent verbal and written communication skills
Ability to organize and prioritize customer needs
1+ Years of prior call center, front office, or scheduling experience
6 months+ Healthcare experience preferred
HS Diploma
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