Call Center Associate

Glendale, CA 91205

Post Date: 04/03/2018 Job ID: 42357 Profession: Medical Customer Service
Are you seeking a company with room for growth and the opportunity to learn? This group is a nonprofit, academic healthcare provider located in the Glendale area and beyond. This group is seeking Call Center Associate. This position is designed to assist patients through outreach, the authorization process, follow up, scheduling of appointments, and health education. This is a great opportunity to get your foot in the door!
Call Center Associate Essential duties:
Support telephonic outreach to patients and answer incoming calls.
Coordinate or arrange lab work, diagnostic tests, generate reports and additional services.
Work assigned cases that are implemented for outreach to patients, educate patients, coordinate services, schedule patient visits.
Complete full scheduling cycle, process authorizations, verify patient eligibility and reconciliation.
Evaluation of clinical information against established protocols and consider if intervention is required.
Understand culturally sensitive issues with exercising good judgment in regards to patient privacy.
Must have an excellent understanding of medical terminology and HIPAA.
Coordinate with clinical staff, assist in other departments and attend required meetings.
Encourage a cooperative, team approach to interdepartmental workflow
Do I qualify as an Experienced Call Center Associate:
High School Diploma or GED
Minimum 2 years of experience in a medical setting.
Fluent in Spanish and/or ArmenianSince you are professional Medical Call Center Associate who truly enjoy helping patients, then apply in minutes through our website at Upload your professional resume.
This is a temp-to hire position and is paying up to $16/hour based on experience. Looking forward to working with you!

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