Call Center for Pain Management

West Hills, CA 91307

Post Date: 04/11/2018 Job ID: 42436 Profession: Medical Customer Service

Are you seeking a company with room for growth and the opportunity to learn? This group is a nonprofit Pain Management healthcare provider located in the West Hills area. This group is seeking Call Center Associate and this is a great opportunity to get your foot in the door!

Essential Call Center duties:

  • Support telephonic outreach to patients and answer incoming calls.
  • Coordinate or arrange lab work, diagnostic tests, generate reports and additional services.
  • Work assigned cases that are implemented for outreach to patients, educate patients, coordinate services and schedule patient visits.
  • Complete full scheduling cycle, process authorizations, verify patient eligibility and reconciliation.
  • Evaluation of clinical information against established protocols and consider if intervention is required.
  • Understand culturally sensitive issues with exercising good judgment in regards to patient privacy.
  • Must have an excellent understanding of medical terminology and HIPAA.
  • Coordinate with clinical staff, assist in other departments and attend required meetings.
  • Encourage a cooperative, team approach to interdepartmental workflow

Education and Experience:

  • Must have at least 1 year of Medical Front Office Experience.
  • High School Diploma or GED.
  • Must have Electronic Medical Records experience.

If you are interested in the Call Center Pain Management opening apply in minutes through our website This is a temp-to hire position and is paying up to $16/hour based on experience.

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