Customer Service - Clinical (Tennessee)

Nashville, TN 37011

Employment Type: Contract Job Category: Administrative Job Number: 61812 Pay Rate: 15

Job Description

Are you ready to be the voice that makes a difference? Join our team as a Customer Service Representative and help us deliver exceptional support to our valued members. If you thrive in a fast-paced environment and enjoy solving problems while providing top-notch service, we want to hear from you!

Responsibilities:

  • Identify the purpose of each call and accurately document details in the Communication Log
  • Access member information through proprietary ASH systems to provide accurate responses to inquiries
  • Answer incoming calls promptly and courteously, ensuring a positive experience for every caller
  • Prioritize and manage calls to meet required response times, ensuring prompt follow-up when necessary
  • Strive to meet or exceed established performance metrics for the Customer Service Representative role
  • Respond to requests from both internal and external clients, providing assistance as needed
  • Forward complex inquiries to the appropriate department for further assistance and follow up as needed

Qualifications:

  • High School Diploma or GED
  • 1+ years of Customer Service experience
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About Nashville, TN

Ready to take your career to new heights in Nashville, Tennessee? Explore our job opportunities in this vibrant city known for its rich music scene, diverse culture, and booming job market. Nashville, often referred to as Music City, offers a unique blend of southern charm and metropolitan allure. From the iconic Grand Ole Opry and Country Music Hall of Fame to the trendy restaurants and art galleries in The Gulch, Nashville has something for everyone. With professional sports teams like the Tennessee Titans, world-class theaters such as the Ryman Auditorium, and picturesque parks like Centennial Park, Nashville provides endless opportunities for growth and entertainment. Join us in Nashville today and kickstart your career in this dynamic and enchanting city!