Director of Client Services (Healthcare)

San Diego, CA 92121

Post Date: 03/09/2018 Job ID: 42108 Profession: Medical Management

Our client, a large healthcare organization, is in need of an experienced Director to manage Health Plan Client Relations operations of the Health & Wellness division. The Director oversees the Client Relations Managers and their respective teams in ensuring the creation and nurturing of long-term relationships with customers.

Primary responsibilities:

  • Provide oversight of (3) Senior Managers and their respective teams within the Health & Wellness division.
  • Management of Client Services staff including hiring, training, conducting performance reviews.
  • Implementation and monitoring of department budget, finances, and daily spending.
  • Ensure delivery of exceptional level of customer services to new and existing accounts.
  • Provide consistent and informative reporting to Senior Management.
  • Establish and accomplish department goals.
  • Present new products and services to Client Services Team and ensure proper delivery to new and existing accounts.
  • Build, foster and maintain long-term relationships with key clients.

Requirements

  • 4+ years of Management experience
  • 5+ years of experience with health plan client services in managed healthcare setting
  • College-educated preferred
  • Valid CA Driver's License

This is a full-time, permanent placement position for a stable, large, growing healthcare organization. We work together in helping to recruit and place the best fit candidates to our clients.

Please submit your resume to kklumpp@medicalprofessionals.com start a conversation with our executive healthcare recruitment team.


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