Camarillo, CA 93010
Full knowledge of Collections, Full-Cycle Billing, posting, etc.
Identifies delinquent accounts, aging period, and payment sources. Processes delinquent unpaid accounts by contacting patients.
Performs various collection actions including contacting patients by phone and documenting all calls in PM system.
Evaluates patient financial status and establishes budget payment plans. Follows and reports status of delinquent accounts.
Reviews accounts for possible assignment; makes recommendations to Collections Manager and prepares information for internal bad debt or collection agency.
Prints and/or exports patient statements. Calls patients to verify demographic information.
Answers customer service line as needed.
Processing of patient refunds.
Other duties as assigned.
High school diploma or equivalent. Some college preferred.
Minimum three years of medical collections and/or medical billing experience.
Extensive knowledge of medical billing/collection practices.
Extensive knowledge of medical coding and third-party operating procedures and practices.
Extensive knowledge of legal and regulatory government provisions regarding collection practices.
Intermediate computer skills.
Skill in establishing and maintaining effective internal and external working relationships.
Quality customer service skills.
Ability to enter accurately data and examine insurance documents.
Ability to deal courteously with patients, staff, and others.
Ability to communicate effectively and clearly.
Ability to view a patient s statement and understand the details.
Ability to perform tasks accurately and efficiently and meet company deadlines.
Ability to identify trends and notify Manager of any problems.
Previous experience in medical billing and customer service.
Knowledge of medical insurance terminology.
Willingness to learn and grow personally and professionally.
Organization of information received in order to reference later.