Member Services Representative (Cantonese)

Alameda, CA 94502

Employment Type: Contract Job Category: Customer Service Job Number: 59298 Pay Rate: 33.01

Job Description

Our company is looking for an experienced bilingual Member Services Representative to join our team!

Requirements:

  • Responsible for answering a high volume of inbound and outbound calls
  • Able to accurately document all conversations in the electronic database
  • Respond to any member communications via email, phone calls, fax, mail or chat
  • Ability to prioritize and flex the workload as needed
  • Identify the caller s needs, clarify information, research issues, and provide solutions and/or alternatives whenever possible
  • Escalate any grievances to the correct department to be reviewed for resolution

Qualifications:

  • High School Diploma or GED
  • Bilingual in English/Cantonese
  • Data entry experience
  • Knowledge of Microsoft software
  • Flexibility with daily schedule; weekends and overtime as needed

Pay: $22-$33.01/hr

Three reasons to work with Medical Professionals:

  1. We understand your goals, as well as the client’s needs. Linking both creates the best long-term relationships for all.
  1. We are aware of current and future opportunities with numerous healthcare clients. This is good for you, because timing is critical when searching for the right job.
  1. We act as your adviser, to assist you with your resume, discuss your long-term goals for employment and review the most up-to-date interview techniques.  

Medical Professionals helps you put your best foot forward throughout the hiring process. Contact us today!

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