Patient Account Representative

Salt Lake City, UT 84102

Employment Type: Contract Job Category: Customer Service Job Number: 47007

Are you ready to take on an exciting new challenge that is a stepping-stone to a growing career? We enjoy helping our team achieve not only career advancement but also personal growth. And we offer the most competitive salaries and top-of-the-line benefits!

As a Patient Account Representative, you will provide information and assistance to customers about billing and claims. You will work with patients and providers to resolve issues with accounts and secure payment.

Job Responsibilities:

  • Demonstrate accounts receivable claims problem solving
  • Research patient accounts issues to resolve collection issues
  • Establish relationships with provider representative(s) to resolve issues
  • Demonstrate proficiency to work assigned accounts daily
  • Prioritize and work assigned accounts to obtain prompt payment from payers
  • Escalate problem accounts to management as required
  • Identify and prevent risk and receivable related loss to the management

Talents You Need

  • Make decisions and exercise good judgment
  • Adapt to a complex and rapidly changing environment
  • Respond to inquiries with courtesy, diplomacy, and patience
  • Effectively communication skills both in writing and verbally
  • Learn and retain new information and procedures
  • Demonstrate initiative under stress and pressure
  • Work in a team environment as well as independently


  • High school diploma or equivalent GED
  • 1+ years call center experience with extensive customer service contact
  • 1+ years in a medical office, insurance, banking, hospital or similar experience
  • Knowledge of medical terminology, insurance billing and reimbursement, and coding preferred
  • 35 wpm keyboarding skills with 95% accuracy desired
  • Proficient computer skills
  • Ability to apply mathematical concepts and calculations
  • Strong oral, written and interpersonal

*Incentives are available based on performance but are subject to change.

More About Us This is a nationwide organization with 36 Hospitals/Clinics/Urgent Care Centers urban and suburban areas across the United States. Our hospitals and clinics are making a profound impact on the communities it serves. We partner with a diverse set of dedicated and community-based charities, advocates, and agencies that are all striving to improve the health and well-being of residents.

Your career is our purpose! Connect with us today!

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