Murray, UT 84107

Employment Type: Contract Job Category: Receptionist Job Number: 46305
The role of the Receptionist is to provide exceptional service to patients and customers while providing outstanding support to physicians and healthcare providers. You will ensure that patients are welcomed in a warm and friendly manner and sees that their needs and expectations are met. Assume responsiblity for ensuring the smooth operations in the fast-paced environment of the clinic with the goal of a positive patient experience with every encounter.
Key Responsibilities:
  • Greets all patients and visitors to ensure a friendly, welcoming and professional clinic atmosphere
  • Checks in patients in a timely manner, explains financial requirements and collects payments for office visits and clinic procedures
  • Coordinates with clinic staff to ensure a positive patient flow and waiting room experienceKeeps patients informed of wait times and manages visit expectations
  • Timely responses to patient inquiries and timely completion of assigned tasks
  • Maintains cleanliness of waiting room and reception area
  • Answers telephones, forwards telephone messages and under the direction of licensed staff schedules appointments, procedures and diagnostic tests
  • Assists in filing of medical information in patient's records, locating and preparing department charts, obtaining medical records from other providers and entering charges for billing purposes
  • May assist with front and back office duties as assigned simultaneouslyFacilitates timely closing of clinic and follows closing proceduresCompletes assigned training and education
  • Performs other duties as determined by the Practice Manager or Clinic Director
Daily Requirements:
  • Demonstrated ability to communicate effectively on the phone, in writing and via email
  • Ability to exercise discretion on sensitive and confidential matters
  • Demonstrated computer skills with data entry software
  • Must be able to flex schedule in accordance with patient and provider schedules
  • High School diploma or GED equivalent is required
  • Institutional accreditation and degree obtainment will be verified upon hire
Ideal Candidate Has:
  • One or more years of demonstrated customer service or reception experience
  • One or more years experience in an outpatient clinic or other healthcare setting
  • Knowledge of medical terminology
  • Bilingual in English and Spanish

Physical Requirements:

  • Work up to a 12 hour shiftSit up to 6-8 hours a day
  • Stand and walk up to 4-6 hours a daySpeak and listen to internal and external customers
  • Bend to reach supplies/materials, reach with hands and arms throughout the dayLifting, pushing, pulling
  • Grasp and manipulate toolsKey information into a computer workstation, use computer peripheral tools
  • Must be willing to float to other locations
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