Responsible for supporting a wide range of HR related transactional, administrative, and customer service functions within the HR Service Center. Accountable for timely and effective response, management, resolution, escalation of incoming HR inquiries. Processing of HR transactions across a breadth of HR functional areas, such as personnel, onboarding, hiring, benefits, employment related changes, termination processes and other HR activities. Responsibilities are tailored to the department and depend upon daily volume and workflow. Ensures that all customer service telephone calls, chats, cases (including cases submitted directly from caregivers) and transactions follow policy guidelines, and are compliant to applicable law. Perform all duties in a manner which demonstrates exceptional customer service, fosters a team concept and reflects the organizational values. Additional responsibilities are delegated by the HR Shared Services lead and/or Department Manager. Requires an effective and professional working relationship with all levels of the organization.